Shipping policy
SHIPPING INFORMATION
All orders are processed within 1–2 business days (Monday–Friday).
We proudly offer FREE U.S. shipping on all orders.
Delivery Timeframes
In-stock items:
Estimated delivery within 6–12 business days total (including processing time).
Made-to-order pieces:
Some items are crafted after purchase or fulfilled through our trusted U.S. and international production partners. These pieces typically arrive within 10–18 business days total, depending on availability and fulfillment method.
Tracking information will be emailed once your order ships.
Important Information
• Delivery timeframes are estimates and not guaranteed.
• Production time may vary for made-to-order pieces.
• Shipping delays may occur due to carriers, weather, holidays, or high-volume periods.
• Once shipped, transit time is controlled by the carrier.
• We are not responsible for delays once a package is in transit.
If you need assistance with your order, please contact us before filing a dispute — our support team is happy to help.
International Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees determined by the destination country.
These charges are the responsibility of the customer and are not included in our shipping rates.
We are not responsible for delays caused by customs processing.
If a package is refused due to unpaid customs fees, the order is not eligible for refund.